Returns Policy

Due to present COVID19 restrictions, please allow for longer delivery timescales.

Cancelling your order

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Graham Enniskillen, for a full refund. This does not apply to items that cannot be returned for hygiene reasons. 
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You must inform Graham Enniskillen via email or in writing within 14 days of receiving your order, clearly stating your order number. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. If however, your order has already shipped, you will need to return the order to us at the address below.

Returning items

While we hope that you will love every purchase from Graham Enniskillen; if you are not completely satisfied with your goods, we will happily offer you a full refund, free exchange or online credit. You are entitled to a return if you contact Graham Enniskillen within 14 days of receipt. Outside of this time, orders will be issued with online credit or rejected.
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Please return the item or items to us in their original condition complete with all labels & tags. On receipt of the goods and upon satisfactory inspection of your return we will issue a refund for the goods. 

Please note: At present, we do not offer a free returns service. The item is your responsibility until it reaches us. For your own protection, we recommend that you use a tracked or signed for delivery service. 

Please send all returns to:
GRAHAM ENNISKILLEN
WEBSITE RETURNS
14 High Street
Enniskillen
BT74 7EH
United Kingdom

Due to COVID19 restrictions, goods CANNOT be returned to stores in person. 

Refunds

​Your refund will appear in your account and/or bank statement within 9 - 14 business days. If funds do not appear, please contact us. Some products are non-returnable for hygiene reasons.

Faulty or defective item

If the item you received is clearly faulty, please return it to us within 14 days. Please enclose your receipt with the item and return to:
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GRAHAM ENNISKILLEN
WEBSITE RETURNS
14 High Street
Enniskillen
BT74 7EH
United Kingdom

After the 14 day period, please contact us quoting your order number, your name and address, details of the product and the reason for return. We will then advise on how to proceed with the return. 
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This returns policy does not affect your statutory rights.

Trying on items

​When trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave, make-up, tanning lotion or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.